Frontier Terms of Service

We breakdown the legalese behind the Frontier Terms of Service in order to help you understand what you are signing up for. The terms of service for residential service is located here.  Below is our interpretation of these terms.  The headings in the copy have been added by us for readability.  Also, remember this is just an interpretation and there maybe some inaccuracies.

Bundled Services and Term Arrangements

Frontier might offer deals, including freebies or special offers, to customers who buy more than one service together (“Bundled Services”) or promise to stick with a plan for a certain time (“Term Arrangements”). If you choose a Bundled Service that lasts for a set time:
  • You agree to keep this bundle for the whole time you promised.
  • To get special deals or gifts, you must stick with all parts of your bundle for the full time you agreed on.
  • If you change or drop part of your bundle before time’s up, you could lose your special prices or gifts. The cost of each service in your bundle might also go up. If this happens, it’s like breaking your promise to stay for the full time.
  • If your set time ends and neither you nor Frontier cancels it, your plan will automatically continue for the same length of time at the current prices. After this time, you might have different charges.
  • If you end your bundle before the time you promised is up, you may have to pay an “early termination fee” or ETF.
If not stated otherwise, services are on a month-by-month basis with the current monthly price. Frontier can end your month-by-month service by telling you 30 days in advance, no matter if you have special prices or offers.

Service Charges

When you order services from Frontier, you’ll be told about the costs, including any costs for equipment. Your bill might also have other charges like taxes, fees for setting up your account, delivering equipment, installing things, fees set by Frontier, fees for paper bills, and fees if you end your service early. If you’re late in paying, there might be interest or fees for returned payments. If a technician comes to your place because of a problem not caused by Frontier, you’ll need to pay for that visit. Always check your bill. If you see something that doesn’t seem right, tell Frontier within 30 days of getting the bill. Frontier can change the prices anytime, unless you have a special price plan with them. They’ll tell you about any changes through their website, email, mail, or a note in your bill. If you keep using the service after a price change, it means you accept the new price. If you don’t like the new price, stop using the service and tell Frontier. Whether they waive any fees is up to them.

Paper Bill

If you want a paper bill every month, there might be an extra charge. But, Frontier has a Paperless Billing program that can save you money on this fee. If you choose this program:
  • You’ll get and pay your bill online.
  • If your email changes, let Frontier know right away.
  • You won’t get paper bills anymore. Instead, you’ll get an email telling you when your bill is ready online.
  • Keep paying your paper bill until you get your first email about the online bill.
  • If there’s a problem with your online payment, Frontier might charge you a fee. They could also stop your paperless billing and go back to sending paper bills.

Monthly Billing

Every month, Frontier will send you a bill for your services. You need to pay the full amount by the date on the bill. This bill will include any taxes, extra fees, and charges related to your services. If Frontier realizes they missed billing you in the past, they can send you a bill for those charges later on.

Auto Pay

If you’ve set up automatic payments with a credit card or bank account, Frontier will take the money without asking every time. They can accept late or partial payments, but this doesn’t change the terms of your agreement.

Online Payment

If a Frontier representative helps you make a payment, they might charge you a small fee. You can use Frontier’s online payment service to pay your bill. If you don’t use this online service, you might lose certain discounts and face extra charges. This service has its own rules.

Bounced Check or Late Payment

If you pay with a check that bounces, you could be charged up to $35, depending on where you live. If you’re late on a payment, you might get charged an extra 1.5% per month or the highest rate allowed by law.

Dispute Bill

If you think there’s a mistake on your bill, tell Frontier within 90 days. After that, you can’t challenge the bill.

Credit Check

Before giving or changing your service, Frontier might check your credit history. This means they’ll see if you’ve been good at paying bills in the past. They can ask credit agencies for this information and share it with others to decide if they trust you with their service. If you owe Frontier money and don’t pay, they can tell these agencies, and this can hurt your credit score.

Restart Service

If you miss payments, Frontier might charge you extra to start your service again or might not restart it at all. If they need to get a legal team or collection agency involved because you haven’t paid, you’ll have to pay for those costs. Frontier can contact you in many ways, like mail, phone, email, etc., if you owe them money.

Refunds

If they owe you a refund, Frontier might use other companies to give you that money back. This refund could come as a credit on your bill, a check, or a prepaid debit card.

Apartments

Some people might get their Frontier service through a deal with their landlord or housing group. If that’s you, this agreement still counts, but Frontier might not bill you directly for some services. You will still pay for any extras. Also, any special deal you have with your landlord is separate, and Frontier isn’t a part of that deal.

Frontier Accounts

  • If you want to buy or use Frontier products and services, you might need to create an account.
  • Make sure the information you give, like your address or payment details, is correct and updated.
  • You’re in charge of anything that happens on your account. Keep your login details (like passwords) safe.
  • If someone uses your account without your permission, tell Frontier right away.

Using the Service

  • Only use the service in legal ways.
  • Don’t do bad things like invading someone’s privacy, sharing illegal or inappropriate content, or being rude or harmful online.
  • Don’t share your service with people outside your home, like by giving them your Wi-Fi password.
  • Don’t use the service for any business purposes, like hosting a website.

Management of Your Computer, Data and Security

Network Management, Use, and Wi-Fi

  • Using the Service means you follow Frontier’s Network and Use Rules. You can see these at frontier.com/corporate/policies.
  • Frontier might change these rules.
  • Follow all guidelines about using Frontier’s network, bandwidth, data storage, etc.
  • If you misuse the Service, Frontier can stop it without telling you. If Frontier thinks you’re using it too much or wrongly, they might stop your Service, charge more, or both.
  • Because of issues like spam and viruses online, Frontier can block or limit some online ports known for causing these problems.

Your Computer’s Management, Data, and Safety

  • Keeping your computer, programs, and data safe is your job.
  • If something goes wrong with your computer, software, data, or files, Frontier isn’t responsible.
  • Frontier doesn’t guarantee that the software or content you get with the Service is free from viruses or harmful things. You need to protect your computer and stuff from these.
  • You handle getting, keeping, and updating everything you need for the Service. You also manage your data, including making backups and restoring them.
  • FRONTIER ISN’T IN CHARGE OF LOSING YOUR DATA OR BACKING IT UP AND RESTORING IT. This is true whether the data is on Frontier’s servers or your devices. Always backup your vital data somewhere other than Frontier’s or any third party’s servers.
Wi-Fi Service Risks
  • Using Wi-Fi, whether through hotspots or wireless modems/routers, is done over radio waves. This means outsiders could potentially see what you send.
  • If you’re in a public spot or using wireless access, people might see what’s on your device.
  • Any issues or damages (like viruses or data breaches) you face using the Wi-Fi Service are your responsibility. Frontier is not liable.
Data Collection by Frontier
  • Frontier tracks how you use its services and collects information about your devices and gear.
  • This data might include the websites you visit, details about your devices, how much bandwidth you use, and what TV or video content you watch.
  • Frontier uses this information, combined with their network data, to enhance their services and your experience.
  • For details on how Frontier uses, collects, or shares your data, and for information on your privacy options, check Frontier’s Privacy Policy.

Telephone Numbers

  • Frontier can assign telephone numbers when you subscribe to their service.
  • Customers don’t own these numbers permanently.
  • Frontier can change these numbers, but they’ll notify you if they do.

Theft and Fraud

  • You are liable for all usage if your Service or equipment gets lost, stolen, or used fraudulently.
  • This responsibility extends up to the point when Frontier is informed about the situation.
  • You must assist Frontier in investigating any potential fraud or theft.
  • Frontier may request specific documents or information, including police reports and affidavits, which you are obliged to provide.

Software

  • Frontier might give you some software to help with the service they provide. Sometimes it might be free, and other times there might be a fee.
  • Sometimes, Frontier will need to update or change this software. They might do this remotely (like over the internet) and might need to change some settings on your computer or device to make it work. You’re giving them permission to do this.
  • You should only use this software with the Frontier service and not for anything else.
  • Some of this software comes with special rules (called an “EULA”) either from Frontier or someone else. If it does, you need to follow those rules and the general rules from Frontier.
  • Before using any software that comes with these special rules, you’ll have to agree to them.

Discontinuation or Termination

Changes to Frontier’s Services:
  • Frontier might change, stop offering, or end your service at any time. This can be for any reason and might be for a short while or forever.
  • They might also decide to not fix or replace the equipment used to give you the service.
  • If they make a big change that affects your service, they’ll let you know. They’ll post any new rules related to these changes on their website at: frontier.com/terms. If you keep using the service after these changes, it means you’re okay with them.
  • Frontier can also decide to make temporary big changes. If they do this, they might ask you to agree to them.
Reasons Frontier Might Stop Your Service:
  • If you break any of the rules in this agreement (like not paying your bills).
  • If your use of the service affects other customers in a bad way or if you’re rude to other customers or Frontier employees.
  • If you or someone else uses the service for illegal activities or is thought to be doing so.
  • If any legal or government body tells Frontier they can’t offer the service.
Ending Your Service:
  • If you decide to end the service or if Frontier ends it, the last day of your service might be on the last day of your billing cycle. You’ll still need to pay for any charges up until that day.
  • Any fees you paid when you started or during your service won’t be given back.
  • If Frontier stops your service, they’ll let you know when it’ll end. If the service stops because you broke some rules, you might also have to pay a fee.
  • If your service ends for any reason, you might need to pay a fee to start it up again.
How to End Service:
  • You can stop the service by writing to Frontier at the address they provide or by calling their customer service. You can do this if Frontier breaks any of their rules and doesn’t fix it within 30 days after you tell them.
If Frontier Doesn’t Hold Up Their End of the Deal:
  • Based on the law, if you think Frontier isn’t doing what they promised, you have two options:
    1. You can stop using their service.
    2. You can ask for a refund for the charges you paid, but only for up to the last 90 days.
  • But, you have to let Frontier know about the problem and give them a chance to fix it. If you don’t do this and just stop the service, that’s the only thing you can do.
  • If your service is stopped for any reason, Frontier can immediately delete everything linked to your account, like emails and saved files, without telling you.

Conversion from DSL-Based Internet Service to Fiber-Based Internet Service

  • The availability of our service depends on where you live.
  • Frontier FiberOptic Internet uses special cables made of thin strands of glass or plastic.
  • If we decide to offer this new FiberOptic service in your area, we might stop your older DSL internet service.
  • If we do this, we’ll give you the option to switch to the FiberOptic service, but the cost and terms might be different from what you had before.
  • If you don’t like this change, you can just end your service with us without any extra penalties.

Warranties and Limitation of Liability

Frontier is providing their service “as is”, which means it comes without any special guarantees. They don’t promise the service will always be perfect, always available, or that it will fit every specific need you might have. Some points to note:
  1. Service Quality: Frontier doesn’t promise the service will be perfect. It might not always be fast, error-free, or uninterrupted.
  2. Equipment: Any devices or software Frontier gives you might not always work perfectly either. Sometimes tech developments can make old equipment obsolete.
  3. Availability: They can’t guarantee the service will be available at your location or set up by a specific date. This depends on various technical factors.
  4. No Responsibility for Data Loss: Frontier isn’t responsible if you lose data while using their service.
  5. Limit on Damages: If something goes wrong because of Frontier, the most they might owe you is a credit for what you paid them in the last three months. They aren’t responsible for any other losses you might face.
  6. Limited Liability: Frontier’s responsibility is capped. Even if something big goes wrong, you can’t claim a large sum of money from them.
  7. Other Rights: Depending on where you live, some consumer laws might give you extra rights. So, even if Frontier says something here, local laws might override it.
Please note that while this is a simplification, the original text contains legal specifics that might be important in certain scenarios. Always refer to the original for the complete details.

Indemnification

  1. Your Responsibility: If using Frontier’s service causes legal problems (like if someone breaks the law or harms someone else), you’ll be responsible. This means you might have to cover Frontier’s legal costs and any related expenses.
  2. Examples of Issues: You’re responsible for costs if:
    • You break this agreement or any laws while using the service.
    • You or someone else using your connection shares something online that shouldn’t be shared.
    • Your use of the service hurts someone or damages something, whether that’s physical or digital (like deleting someone’s data).
    • You infringe on someone’s intellectual property, like using their copyrighted material without permission.

Offers of Judgement

  1. Making a Legal Deal Before Trial: Before a court or arbitration hearing, either you or Frontier can propose a deal in writing. This is basically saying, “Let’s settle the dispute on these terms without going further.”
  2. Accepting the Offer: If the other side accepts the offer, the court or arbitrator will simply enforce that agreement.
  3. Rejecting the Offer: If an offer isn’t accepted within 30 days or before the hearing, the offer is off the table and can’t be used as evidence.
  4. Penalty for Rejecting a Better Offer: If one side makes an offer and the other side doesn’t accept it, and then doesn’t get a better outcome in the trial or arbitration, there are consequences. The side that rejected the offer might have to pay some costs and attorney fees. However, there’s a limit on how much you’d have to pay – either the amount you were claiming or $3,000, whichever is more.
This is a general summary, and the full details and legal specifics are in the original content you provided. Always consult the original for complete clarity. Note:  The res