Frontier Internet

What You Need to Know About Frontier

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Pricing

How much does Frontier Cost?

Frontier
Up to 500 mbps
  • 500 Mbps: $50 mo.
  • 1 GB: $70 mo.
  • 2 GB: $100 mo.
  • 5 GB: $155 mo.
  • Fios
  • Fiber!
  • 2 yr plans
  • No contract

Service

How does Frontier Internet work?

When you sign up for Frontier’s internet service, they’ll set up the necessary equipment (like a modem and router) in your home, and you’ll pay a monthly fee for continued access to the service. The speed and reliability of your service can vary depending on the type of technology available in your area, the specific plan you choose, and other factors. You can use Frontier’s internet service to browse the web, stream video or music, play online games, download and upload files, use cloud services, and do pretty much anything else that requires an internet connection.

What kind of internet is Frontier?

Frontier Communications provides internet service to customers through three main types of technology: DSL (Digital Subscriber Line), fiber-optic, and in some areas, cable. Here’s a brief explanation of how each technology works:
  1. DSL: This technology uses the copper wires of your existing phone line to deliver internet service. It splits the line into separate channels for phone and internet usage, so you can use both at the same time without interference. While DSL speeds can be lower than other types of service, it’s widely available, even in rural areas.
  2. Fiber-optic: This technology uses thin strands of glass or plastic to transmit data as pulses of light. Fiber-optic internet can deliver much higher speeds than DSL or cable, often up to 1 Gbps or more, and it’s also very reliable because it’s less affected by issues like network congestion. However, it’s not as widely available because it requires specific infrastructure that’s expensive to install.
  3. Cable: This technology uses the same coaxial cable lines that deliver cable TV service to provide internet. Cable speeds can be much higher than DSL, and in some cases, it can approach the speeds of fiber-optic service. However, its performance can suffer from network congestion because you’re often sharing bandwidth with your neighbors.

Does Frontier have data caps?

No. According to this page, so you can have unlimited wireless internet.

How to upgrade Frontier Internet?

The best way to upgrade service is to simply call them and speak to a representative. Let them know that you want to upgrade and they will see if there are any offers that you can take advantage of. You can use this number: 855-917-9662.

What is Frontier Elite?

Elite refers to HomeShield Elite which is an app that you download. It is designed to protect you from hackers by providing extra security layers such as identity protection and a password manager.

What is Frontier internet with voice?

“Frontier Internet with Voice” typically refers to a bundled package offered by Frontier Communications that includes both internet service and home telephone service. Here’s a breakdown:
  • Frontier Internet: This is the broadband service provided by Frontier Communications. Depending on your location, this can be DSL, fiber-optic (like FiOS), or in some areas, cable internet. The speed and type of connection vary based on the infrastructure in your area.
  • Voice (or home telephone service): This is Frontier’s traditional landline telephone service, which may offer features like unlimited local and long-distance calling, voicemail, caller ID, and more.
Bundling services like this can often provide cost savings for the customer. Instead of getting separate bills for internet and phone services, customers receive one consolidated bill. Additionally, bundling might come with promotional deals or discounts. However, as with all bundled services, it’s essential to understand the terms and conditions, any promotional periods and what the costs will be once any promotional rates end.

Does Frontier require a phone line?

Frontier Communications offers several types of internet services, and whether a phone line is required depends on the type of service you choose:
  • DSL (Digital Subscriber Line): Yes, this service does use the existing copper phone lines to deliver internet service. However, you don’t necessarily need to have an active traditional phone (landline) service to use DSL. The phone line is simply the medium through which the internet data travels.
  • Fiber-optic (like Frontier’s FiOS service): No, this service doesn’t require a traditional phone line. Fiber-optic technology uses thin strands of glass or plastic to transmit data as pulses of light.
  • Cable: If Frontier offers cable internet in certain areas, cable internet typically doesn’t require a phone line either. Instead, it uses the same coaxial cable lines that deliver cable TV service.
So, while their DSL service requires a phone line for transmission, you don’t necessarily need to have a traditional telephone service with Frontier to get internet. Always consult with Frontier directly to understand the specific requirements and offerings in your area, as these details might vary based on location and package offerings.

Availability

What States Does Frontier Service?

AL
AZ
CA
CO
CT
FL
GA
ID
IL
IN
IA
KS
KY
MD
MA
MI
MN
MS
MO
NE
NV
NJ
NM
NY
NC
ND
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WV WI

Address Look Up

You can also check their “Availability” page here: https://frontier.com/local

Outages

How do I check if Frontier is down in my area?

Visit the Frontier outage page here: https://frontier.com/helpcenter/internet/troubleshooting/check-for-service-outages and submit your address. If your service goes out, check the page above before initiating any reboots of your equipment.  Restarting or rebooting your devices is frequently the best approach to diagnosing internet issues. For fiber internet users, attempt to reboot your Optical Network Terminal (ONT). Learn how here. Phone users: Discover how to troubleshoot phone issues here. You can also sign up for outage updates if you have a Frontier account.  Log in and navigate to “My Profile” and then check “My Contact Information & Notification Preferences.”  You may have to verify your number after that.

Usage

Is Frontier good for gaming?

Fiber-optic internet (such as Frontier’s FiOS service where available) is generally the best for gaming due to its high speed and reliability. Online gaming typically requires stable internet with low latency more than it requires extremely high download speeds. A consistent connection with a speed of 10-25 Mbps is often enough for most online gaming, but it can depend on the specific game and whether you’re doing other bandwidth-heavy activities at the same time (like streaming video). Frontier’s fiber-optic service can provide much higher speeds, often up to 1000 Mbps (1 Gbps), which can be advantageous for downloading large game files or updates, streaming gameplay, or for households with multiple people gaming or streaming video simultaneously. However, keep in mind that the actual performance can vary based on several factors, including your specific location, network congestion, the quality of your home network setup, and others. It’s recommended to check the speed and service quality in your specific area before deciding on a provider or a plan.

Discounts

Does Frontier offer a senior citizens discount?

No.  But Frontier is pretty cost effective with some plans starting at $50 per month. Programs like the FCC’s Lifeline program provide discounted telecommunications services for eligible low-income households, and some seniors may qualify for this program. If you are a senior and you’re having trouble paying for internet services, it’s worth exploring what assistance programs are available in your area.

Does Frontier offer a military discount?

No.  For a information about what discounts Frontier does offer, you can visit https://frontier.com/discount-programs.

Equipment

How do you return Frontier equipment?

To return Frontier internet equipment, follow these general steps:
  1. Contact Frontier Communications: Reach out to Frontier customer support either by phone or online to inform them about your intention to return the equipment. They will guide you through the return process and provide any necessary instructions.
  2. Prepare the Equipment: Before returning the equipment, ensure you have everything ready for shipment. This typically includes the modem, router, cables, power adapters, and any other accessories that came with the equipment.
  3. Get a Return Label: Frontier may provide you with a return shipping label to use when sending the equipment back. This label will have the necessary information and address for the return.
  4. Pack the Equipment Securely: Use the original packaging if available, or use a sturdy box to pack the equipment safely. Make sure to use appropriate padding to prevent any damage during transit.
  5. Attach the Return Label: If you were provided with a return shipping label, affix it securely to the outside of the package.
  6. Ship the Package: Take the package to a local shipping center or post office and send it using the provided return label or a suitable shipping method. Consider using a trackable shipping service so you can monitor the package’s progress.
  7. Keep Proof of Return: Once the equipment is sent, keep the shipping receipt or tracking number as proof of return until Frontier confirms they have received the equipment.
It’s essential to follow Frontier’s specific instructions for returning the equipment, as their process and requirements may vary. Some providers may also offer the option to drop off the equipment at a local Frontier store or designated return location. To ensure a smooth return process and avoid any potential fees or complications, be sure to return the equipment promptly after canceling your Frontier service. Reach out to Frontier’s customer support for precise instructions tailored to your situation and location.

How is Frontier Internet installed?

In most cases you can self install your router or TV equipment after it has been shipped to you.  Here is a link to a self install guide (PDF). Fiber installation is different story, and a tech will come to your home and determine how run the fiber from the street to your home.

Does Frontier Internet have virus protection?

Yes.  Frontier Multi-Device Security™ is an additional security package that can safeguard up to 10 devices against risks such as malware, ransomware, etc. However if you are going to use it, you must uninstall any existing anti-virus software that you already have.

What kind of router do you get with Frontier?

Frontier provides an Amazon eero pro 6.

Agreement FAQs

Does Frontier have a contract?

No, there is no contract in terms of length of time, but you will have to agree to the terms and services that dictate other fees.

Does Frontier have a cancellation fee?

Frontier Communications’ cancellation policy could vary based on the type of service and the terms of the agreement you signed. Some of their services come with a contract, usually of one or two years in length. If you agreed to a term contract and choose to cancel the service before the end of that term, you may be subject to an Early Termination Fee (ETF). However, some of Frontier’s service plans are month-to-month and do not involve a long-term commitment, so these plans typically do not have an early termination fee. However, the following conditions will always apply, based on their published Terms & Conditions. If you decide to cancel any Service before any equipment has been delivered or the Service has been installed, you’ll need to pay a cancellation fee. This fee equals the Non-Recurring Charge (NRC) and one month of the Monthly Recurring Charge (MRC) for the Service. In addition, you’ll also need to cover any total costs and expenses that Frontier has incurred while setting up the Service prior to receiving your cancellation notice, including potential equipment restocking fees. Unless the law states otherwise, you can end your Service effective on the final day of your Frontier billing cycle for all related Services. You’ll be responsible for any charges incurred up until the date of termination. If you end the Service, or if Frontier ends the Service because you’ve not met the agreed terms, unless there’s a written provision stating otherwise, you’ll need to immediately pay Frontier a termination charge. This charge will be equal to all unpaid amounts related to the terminated Service up to the date of termination. In addition, it will also include the MRC and all associated taxes and surcharges, multiplied by the number of months left in your Service Term, if any. Read our guide to the Frontier Terms of Service.

Does Frontier have hidden fees?

According to the their Terms of Service, your bill might include various additional charges, which could encompass taxes, fees like account activation, equipment delivery and handling, installation, and technician service charges. Frontier may also apply certain surcharges, administrative or reactivation fees, a fee for paper billing, or other cost recovery assessments. Interest on late payments, returned payment fees, Early Termination Fees (ETFs), equipment charges, and other one-time or recurring charges could also be present on your invoice. You agree to pay these charges by the due date specified on your monthly bill. It’s also important to note that if a technician visit to your premises is needed due to issues not caused by Frontier, you’ll be responsible for covering those service charges. This could include situations where Frontier or its subcontractors are called out to your location.

About the Company

Where is Frontier Internet located?

The company is headquartered in Norwalk, Connecticut. Frontier Internet provides services in multiple states across the United States.  However, the specific regions they serve and the type of internet services available (DSL, cable, or fiber-optic) can vary depending on the location.