New Customer Number
877-203-0630Customer Support Number
1-855-633-4226Phone Menu Transcription
This is what you will hear when you dial the number. Basically, every option requires you to have your account number ready.- Thank you for calling MC
- If you are not a MC customer, please press *
- Otherwise enter the phone number associated with the account you are calling about beginning with the area code
- […after a brief pause] Please enter your 16 digit account number beginning with A38
- If you don’t have your account number please press *
- One moment while I look up your information….
- Briefly tell me what you’re calling about today..
- Speaker: “Pay My Bill”
- OK, let me get someone on the line to help you. [real person]
How to Get a Real Person
To speak with a human, dial the same 1-855-633-4226 number, and remain silent after each prompt. Eventually the phone system will connect you with a customer service rep.source: https://support.mediacomcable.com/#!/About/Contact/Customer
Mediacom takes customer service pretty seriously. Many cable and internet companies have developed a reputation for poor service, but its unlikely that you will receive that with Mediacom. The company goes out its way to recognize employees who earn high marks in customer service feedback. The “Business Customer Support Employee of the Year” is awarded annually to inspire good service. Here is an example.